Report: Forrester TEI for CSM
To deliver effortless, end-to-end customer experience every time, all parts of your organisation need to work together, across the front, middle and back...
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Published: Dec 20, 2022
Published: Mar 17, 2023
Architecting Your Multi-Cloud Environment
Businesses are developing new software and modernizing existing applications to support their digital transformation initiatives. Architecting a cloud...
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Published: Nov 11, 2022
What is usage data and how do businesses use it?
What exactly is usage data? How does it relate to subscriptions and billing? Why is processing usage data for business systems so challenging?
The...
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Published: Mar 28, 2023
Customer Operations for Dummies
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations...
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Published: Mar 28, 2023
Leadership trends report: Global app development roadmap
Digital leaders need to keep pace as new technologies are adopted across the enterprise, but today most app developers spend too much time maintaining...
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Published: Dec 20, 2022
The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences
Whenever a customer sees that you fix issues fast, or that your services are always up and running, their confidence in your brand gets a boost. But to...
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Published: Jan 19, 2023
eBook: Product development strategies managed with cloud PLM
Discover how your product development strategies can benefit from modern cloud software-as-a-service (SaaS) PLM.
Most companies want to get the...
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Published: Mar 22, 2023
Capturing Your Share of Financial Services Customers in the Digital Age
A new and significant market demographic is emerging for financial services providers—Gen-Z and younger millennials. Converting these prospects to...
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Published: Mar 22, 2023
Fortinet FortiGate Cloud-Native Firewall Service on Amazon Web Services
This Technical Validation from TechTarget’s Enterprise Strategy Group (ESG) documents our evaluation of the Fortinet FortiGate Cloud-Native Firewall...
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Published: Dec 20, 2022
Deliver resilient technology service operations that delight employees.
When IT is held back by silos, progress grinds to a halt. Between expensive legacy systems that don’t offer much visibility and your IT teams spending...
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Published: Dec 21, 2022
Strengthening Your Security Program with Mimecast’s Integrations and Open API
We face a new digital risk reality. The pandemic accelerated digital transformation projects for organizations around the world and also led cybercriminals...
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Published: Dec 20, 2022
Customer Experience: Best practices for connecting customer service resources
Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact...
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Published: Jan 11, 2023
4 ways data can revolutionise your supply chain - How finance and operations are benefiting from a new era of connectivity
Businesses can be overwhelmed by data. The challenge is establishing the connectivity and analytics to make it valuable. And if that’s possible,...
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Published: Feb 09, 2023
Modernize application delivery with cloud services
The pace of digital transformation is accelerating as businesses adapt to changing customer expectations. Today’s organizations are under pressure...
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