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Customer operations 2021: success in cx and digital transformation through service and back-office alignment

Published by ServiceNow

This report uncovers the role and impact of customer operations on service and back-office activities- highlighting how leading firms build and manage a top-notch customer operations program that rewards them with loyal clientele, agility, efficiency, and reduced costs. 

Read now to discover more about the sucess in CX and digital transformation through service and back-office alignment. 

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